Privacy Policy
At Flappy Casino, we take the protection of your personal data seriously. This Privacy Policy explains what information we collect, how we use it, and what rights you have. We adhere to international data protection standards and work only with trusted partners.
Last Updated: November 2024
What Data Do We Collect?
To provide you with a secure and personalized gaming experience, we collect various types of information:
Personal Identification Data:
- First and last name
- Date of birth
- Email address
- Phone number
- Residential address
- Nationality and ID number (for KYC verification)
Financial Data:
- Payment methods (credit card numbers - encrypted, e-wallet addresses)
- Transaction history (deposits, withdrawals)
- Account balance and bonus balance
Technical Data:
- IP address
- Browser type and version
- Operating system
- Device information (phone model, screen resolution)
- Cookies and similar tracking technologies
Usage Data:
- Games played and stakes
- Login times and frequency
- Click and navigation patterns on website
- Communication with support (chat logs, emails)
Why Do We Collect This Data?
We use your information for the following purposes:
Account Management:
To create, verify, and manage your account. This includes KYC (Know Your Customer) verification, which is legally required to prevent money laundering and fraud.
Payment Processing:
Deposits and withdrawals can only be processed with valid payment information. We don't store complete credit card numbers - these are managed by our payment processors according to PCI-DSS standards.
Customer Support:
To answer your inquiries and solve problems, we access your account information and communication history.
Personalization:
Based on your playing behavior, we can create personalized bonus offers, game recommendations, and promotions. You can unsubscribe from marketing communication at any time.
Security and Fraud Prevention:
We monitor suspicious activities like multiple accounts, unusual betting patterns, or coordinated attacks. IP tracking and device fingerprinting help identify fraudulent users.
Legal Obligations:
We're required to provide certain data to regulatory authorities and financial supervisory bodies when necessary.
Do We Share Your Data?
Your data is not sold to third parties or shared for advertising purposes. We only share information in the following cases:
Payment Service Providers:
Partners like Visa, Mastercard, Trustly, Skrill, and crypto gateways need access to transaction data to process payments. These providers are subject to strict data protection regulations.
Game Providers:
Providers like NetEnt, Microgaming, and Evolution Gaming receive pseudonymized data (e.g., session IDs) to provide games and create RTP reports. They don't know your personal identification data.
Technical Service Providers:
Hosting providers, cloud services, and analytics tools (e.g., Google Analytics with anonymized IPs) help us keep the platform stable and secure.
Regulatory Authorities:
If legally required, we must share data with supervisory authorities or law enforcement agencies (e.g., in cases of suspected money laundering).
Legal Proceedings:
If we're legally obligated (court order, official directive), data can be disclosed.
How Long Do We Store Your Data?
We store your personal data as long as necessary for the purposes mentioned above:
- Active accounts: As long as your account is active, we retain all relevant data.
- Inactive accounts: After 12 months of inactivity, we may contact you and ask if you want to keep the account. After 24 months without activity, the account can be closed.
- Closed accounts: After account closure, personal data is deleted within 90 days, except when legal retention periods apply (e.g., financial data often must be kept for 7 years).
- Marketing data: If you unsubscribe from marketing communication, this data is immediately removed from active lists.
Your Rights Regarding Your Data
You have the following rights concerning your personal information:
Right to Access:
You can request a copy of all data we have stored about you at any time. Just contact support and we'll provide a complete report within 30 days.
Right to Rectification:
If data is incorrect or outdated, you can request correction. This can be done either directly in your account settings or through support.
Right to Erasure ("Right to be Forgotten"):
You can request deletion of your data, provided there are no legal retention obligations. After deletion, no access to the account is possible.
Right to Object:
You can object to processing of your data for marketing purposes at any time. Simply click "Unsubscribe" in our emails or contact support.
Right to Data Portability:
You can request that we export your data in a machine-readable format (e.g., CSV, JSON) for transfer to another provider.
Restriction of Processing:
You can request that we restrict processing of your data, for example if you dispute the accuracy of the data.
How Do We Protect Your Data?
We implement multiple security measures to protect your information:
- SSL Encryption: All data transmissions between your device and our servers are encrypted with 256-bit SSL.
- Secure Servers: Our servers are located in certified data centers with physical access protection, fire protection, and redundant power supply.
- Access Control: Only authorized employees have access to personal data, and only on a "need to know" basis.
- Regular Audits: Independent security firms regularly conduct penetration tests and vulnerability analyses.
- Two-Factor Authentication: For additional protection, you can enable 2FA so nobody can access your account without your code.
Despite all measures, there's no 100% security on the internet. If you notice a security incident, inform us immediately at [email protected]
Protection of Minors
Flappy Casino is exclusively for persons over 18 years old. We don't knowingly collect data from minors. If we discover that a minor has created an account, it will be immediately banned and all data deleted.
Parents or guardians who suspect their child has submitted personal data to us should contact us immediately. We will act promptly.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Significant changes will be communicated to you via email or announced through a prominent banner on the website.
We recommend reviewing this page regularly to stay informed about our privacy practices. The date of last update is shown at the top of this page.
Contact for Privacy Questions
If you have questions, concerns, or requests regarding your personal data, contact us:
- Email: [email protected]
- Live Chat: Via support chat on website (24/7)
- Mail: Flappy Casino, Data Protection Officer, [Address provided on request]
We will endeavor to respond to all requests within 30 days.
