Contact

Have questions, problems, or feedback? Here you'll find all ways to get in touch with us. Our support team is available around the clock and happy to help.

Live Chat - The Fastest Option

Our live chat is available 24/7. Just click the chat button at the bottom right of the website. An agent typically responds within 2 minutes.

Live chat works best for:

Technical problems (login errors, games not loading, etc.)
Questions about bonuses and promotions
Checking withdrawal status
General account questions

Agents speak English and multiple other languages. For more complex matters, they can escalate you to specialized teams.

Email Support

For less urgent inquiries or when you need to send detailed information (e.g., screenshots, documents), use our email:

General Inquiries: [email protected]
Response Time: Within 12-24 hours

VIP Support: [email protected]
For VIP members from Gold level only

Privacy Requests: [email protected]
For GDPR requests, data deletion, etc.

Business Inquiries: [email protected]
For partnerships, affiliates, media requests

FAQ and Help Center

Many questions are already answered in our comprehensive FAQ section. Check there first - you might find an immediate solution:

Registration and login problems
Deposits and withdrawals
Bonus conditions
Verification process
Game rules and RTP
Technical troubleshooting

The FAQ can be found in the website footer or directly via the search function.

Mailing Address

For official correspondence or legal inquiries:

Flappy Casino
Customer Support Department
[Address provided on request]
Curacao

Note: Responses by mail can take 2-4 weeks. For faster help, please use email or live chat.

Complaints and Dispute Resolution

If you're not satisfied with our response or want to file a formal complaint:

Step 1: First contact our regular support (live chat or email) and explain the problem in detail.

Step 2: If no solution is found, escalate to: [email protected]. We will respond within 7 days.

Step 3: If the complaint remains unresolved, you can contact our licensing authority:
Curacao eGaming
Website: www.curacao-egaming.com
Email: [email protected]

We strive to resolve all issues internally before escalation.

Feedback and Suggestions

We're always interested in getting better. If you have ideas for new features, games, or improvements, share them with us:

Email: [email protected]

We read all feedback, even if we can't respond to everything individually. Most common suggestions land on our development roadmap.